Terms of service
Last Updated: 16 July 2026
Welcome to Peptaluxe.
These Terms of Service ("Terms") govern your access to and use of the Peptaluxe website, online store, products, services, content, and related features (collectively, the "Services").
In these Terms, "Peptaluxe", "we", "us" and "our" refer to the business operating the Peptaluxe online store.
By accessing or using our Services, purchasing our products, or interacting with our website, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree with these Terms, please do not use our Services.
Our online store is hosted through Shopify, which provides the technology platform that enables us to sell our products online.
1. About Peptaluxe
Peptaluxe is an Australian skincare brand specialising in cosmetic products designed to support the appearance of healthy, hydrated and youthful-looking skin.
Our products are cosmetic products and are not intended to diagnose, treat, cure or prevent any medical condition.
Our skincare products are designed to complement your skincare routine. Individual results may vary depending on factors including skin type, age, lifestyle, skincare routine and other personal factors.
2. Using Our Website
By using our Services, you confirm that:
- You are legally capable of entering into these Terms.
- Any information you provide is accurate, complete and current.
- You will use our website only for lawful purposes.
- You will not misuse, damage, disrupt or attempt to gain unauthorised access to our Services.
You are responsible for maintaining the confidentiality of any account information and for all activity conducted through your account.
You must not transfer, sell or assign your account to another person without our written permission.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, pricing and other information displayed on our website are accurate and current.
However:
- Colours may appear differently depending on your device, screen settings and display.
- Product images are for illustrative purposes.
- Packaging may change from time to time.
- Product descriptions may be updated without notice.
- Ingredient lists displayed on our website are provided for general information only. If you have allergies or sensitivities, please refer to the ingredient list printed on the product packaging before use.
- Our products are intended for adult use. If purchasing for or using the product on a minor, parental or guardian supervision is recommended.
Peptaluxe products are cosmetic products intended for external use only.
Before using any new skincare product, we recommend performing a patch test.
If irritation, redness, discomfort or an adverse reaction occurs, discontinue use immediately and seek appropriate medical advice if required.
4. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is not accepted until we confirm acceptance and payment has been successfully processed.
We reserve the right to refuse or cancel orders where:
- Products are unavailable.
- Payment cannot be processed.
- We suspect fraudulent activity.
- There are errors in pricing or product information.
- The order breaches these Terms.
If we cancel an order after payment has been received, we will provide a refund of the amount paid.
Please review your order carefully before submitting it, as we may not be able to modify or cancel orders once processing has commenced.
5. Pricing and Payments
All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time, however the price charged will be the price displayed at the time your order is placed.
Promotional offers, discount codes and limited-time sales cannot generally be combined unless expressly stated.
You agree that:
- Payment information provided is accurate.
- You are authorised to use the selected payment method.
- All applicable charges associated with your purchase will be paid.
We use third-party payment providers to securely process transactions. We do not store complete payment card details.
6. Shipping and Delivery
We aim to dispatch orders promptly and work with trusted delivery partners.
Delivery timeframes provided on our website are estimates only and may vary depending on location, shipping provider delays, weather events, customs processing or circumstances outside our reasonable control.
Once your order has been dispatched, you will receive tracking information where available.
If your order does not arrive within a reasonable timeframe, please contact us and we will work with you to investigate the issue.
Risk in the products passes to you upon delivery to the nominated delivery address.
Nothing in these Terms limits your rights under Australian Consumer Law.
We are not liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, pandemics, industrial disputes, transport disruptions, government actions or supplier delays.
7. Returns, Refunds and Consumer Guarantees
Returns and refunds are governed by our Refund Policy.
Due to hygiene and product safety considerations, opened skincare products may not be eligible for return unless the product is faulty or otherwise covered by Australian Consumer Law.
If you believe your product is faulty, damaged, incorrect or does not meet consumer guarantees, please contact us with your order details and supporting information.
Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable consumer protection legislation.
8. Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
You may be entitled to a repair, replacement, refund or other remedy where a product is faulty, unsafe, does not match its description, or fails to meet applicable consumer guarantees.
9. Skincare Results Disclaimer
Our products are formulated to support the appearance of healthier-looking skin.
While many customers enjoy positive experiences using Peptaluxe products, results will vary between individuals.
We do not guarantee specific cosmetic outcomes, including elimination of wrinkles, permanent changes to skin appearance, specific results within a particular timeframe, or results independent of consistent skincare use and individual factors.
Our products are not a substitute for professional medical advice or treatment.
10. Intellectual Property
All content contained within our Services, including trademarks, logos, product names, photographs, videos, graphics, text, designs and website layouts are owned by Peptaluxe or licensed to us.
You may access and use our website for personal, non-commercial purposes only.
You must not reproduce, modify, distribute, sell, copy, scrape or exploit any content from our Services without our prior written permission.
Peptaluxe, our logos, branding and trade dress are valuable intellectual property and must not be used without written permission.
11. Reviews and Feedback
If you submit reviews, testimonials, comments, photographs, suggestions or other content ("Feedback"), you grant Peptaluxe a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, edit and display your Feedback for marketing, promotional and business purposes.
You confirm that your Feedback is accurate, truthful and does not infringe another person's rights.
12. Third-Party Services and Links
Our Services may contain links to third-party websites, applications or services.
These third parties operate independently from Peptaluxe and we are not responsible for their content, services, policies or practices.
13. Shopify Platform
Our online store is hosted through Shopify.
Shopify provides the technology platform that enables us to sell our products online; however, purchases made through our store are transactions directly between you and Peptaluxe.
14. Accuracy of Information
While we make reasonable efforts to ensure information on our website is accurate and current, occasional errors relating to pricing, product descriptions, availability or other content may occur. We reserve the right to correct such errors at any time without prior notice.
15. Privacy
Your privacy is important to us.
Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable Australian privacy laws, including the Privacy Act 1988 (Cth), as amended from time to time.
16. Website Restrictions
You agree not to:
- Use our website for unlawful purposes.
- Attempt to gain unauthorised access.
- Introduce malicious software.
- Interfere with website functionality.
- Scrape, copy or extract website content without permission.
- Engage in fraudulent activity.
17. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim relating to the purchase of our products will not exceed the amount paid for the relevant product, except where liability cannot be excluded under Australian Consumer Law.
Nothing in these Terms excludes any rights or remedies available under Australian Consumer Law.
18. Indemnity
You agree to indemnify Peptaluxe against losses, damages, claims or expenses arising from your breach of these Terms, misuse of our Services, or violation of applicable laws or third-party rights.
19. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
20. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
You agree that any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
21. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Peptaluxe regarding your use of our Services.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
23. Contact Information
Peptaluxe
Sydney NSW, Australia
Email: info@peptaluxe.com.au
Website: peptaluxe.com.au
ABN: 76 960 176 802