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Privacy policy


Peptaluxe (Australia)
Last updated: 16 July 2026

1. Who We Are

This Privacy Policy applies to Peptaluxe (ABN: 76 960 176 802), operated by Peptaluxe (“Peptaluxe”, “we”, “us”, “our”).

We operate an online skincare store powered by Shopify.

We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email, phone number, address)
  • Order and transaction details
  • Payment information (processed securely via third-party providers)
  • Account information (if you create an account)
  • Device and usage data (IP address, browser, interactions)
  • Communications with us

Sensitive Information

In some cases, you may provide information about your skin, concerns, or conditions (e.g. via messages or reviews).

This may be considered health information (sensitive information) under Australian law.

We only collect this information with your consent and use it solely to:

  • respond to your enquiries
  • respond to your enquiries, provide general skincare guidance, and assist with customer support

We do not store complete credit card or payment details. Payments are securely processed by trusted third-party payment providers.

Our website is hosted on Shopify. Shopify processes this information in accordance with its own privacy practices. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

 

3. How We Collect Your Information

We collect personal information:

  • Directly from you (e.g. purchases, forms, emails)
  • Automatically via cookies and tracking technologies
  • From service providers (e.g. Shopify, payment processors)

 

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Improve our website and services
  • Send transactional communications
  • Send marketing communications (where you have consented)
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations

 

5. Marketing Communications

We may send you marketing messages via email or SMS where you have opted in.

You can unsubscribe at any time by:

  • clicking “unsubscribe” in emails
  • contacting us directly

We comply with the Spam Act 2003 (Cth).

 

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • enable website functionality
  • analyse site usage
  • personalise your experience
  • deliver personalised advertising, measure advertising performance and understand how visitors interact with our website.

You can manage cookies through your browser settings.

 

7. Disclosure of Personal Information

We may disclose your information to:

  • Shopify (our eCommerce platform)
  • Payment processors
  • Shipping and fulfilment providers
  • Marketing platforms (e.g. Meta, email providers)
  • IT and analytics providers
  • Professional advisers, insurers and legal advisers where required, or as part of a business sale, merger or restructuring.

These third parties are required to handle your information securely.

 

8. Overseas Disclosure

Our service providers may store or process personal information in countries including the United States, Canada, and members of the European Union. The countries in which your information is processed may change from time to time depending on the service providers we use.

We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with Australian privacy laws.

 

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

While we implement reasonable security safeguards, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Shopify Pri

 

10. Data Retention

We retain your personal information only as long as necessary to:

  • provide our services
  • comply with legal obligations (e.g. tax records)
  • enforce our agreements and comply with applicable laws.

 

11. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will:

  • notify affected individuals
  • notify the Office of the Australian Information Commissioner (OAIC)

in accordance with the Notifiable Data Breaches scheme.

 

12. Your Rights

You have the right to:

  • access the personal information we hold about you
  • request correction of inaccurate information
  • request access to, correction of, or deletion of your personal information where permitted by law.

To exercise your rights, contact us using the details below.

We aim to respond to privacy enquiries within 30 days.

 

13. Complaints

If you believe we have breached your privacy rights, you can contact us.

We will investigate and respond promptly.

If you are not satisfied, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

 

14. Children

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

 

15. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

 

16. Contact Us

Privacy Officer
Peptaluxe
Sydney, NSW, Australia

Email: info@peptaluxe.com.au
Website: www.peptaluxe.com.au
ABN: 76 960 176 802

If you have any questions about this Privacy Policy, please contact us.